Welcome to CLAPPING CHIMPANZEE LLC (hereinafter referred to as “our store”). To ensure you have the best shopping experience, please carefully read the following FAQs. These terms cover frequently asked questions and answers related to our products to help you better understand our services.

1. Order Related

Q1: How do I place an order?

A: Simply select your favorite animal figurine in our online store, click “Add to Cart,” and follow the prompts to complete your order.

Q2: Can I change or cancel my order?

A: Once your order is confirmed, you can contact customer service to request changes or cancellations before the order ships. Once the order has been shipped, it cannot be changed or cancelled.

2. Payment and Billing

Q3: What payment methods do we accept?

A: We accept a variety of payment methods, including credit cards, debit cards, and major electronic payment methods. All payments will be processed through a secure payment gateway.

Q4: Does the order price include taxes?

A: Order prices do not include possible sales tax or other fees. The specific amount will be calculated and displayed at checkout based on your region.

3. Shipping and Delivery

Q5: How long does it take for my order to ship?

A: We usually ship within 2 business days after order confirmation. The exact time will vary depending on stock and delivery address.

Q6: How can I track my order?

A: Once your order is shipped, you will receive an email with tracking information. You can check the order status via the link in the email.

4. Product Quality and After-Sales Service

Q7: What if my product is defective?

A: If you find a defective product upon receiving it, please contact our customer service within 3 days and provide relevant photos. We will arrange a return or exchange for you.

Q8: Can I return an item?

A: You can request a return or exchange within 3 days of receiving the item, provided the item remains unopened and undamaged. Return shipping costs are your responsibility, unless the item has a quality issue.

5. Privacy and Security

Q9: How do you protect my personal information? A: We are committed to protecting the security of your personal information. Please see our Privacy Policy for details. We will take reasonable technical measures to prevent your personal information from being accessed or used without authorization.

6. Other Questions

Q10: Who should I contact if I have any other questions?

A: If you have any other questions during the shopping process, please contact our customer service team through the following methods. We will be happy to assist you.

Email: cd1960@clappingchimpanzee.me
Phone: +5642648017
Thank you for your attention and support to our animal figurine specialty store! We look forward to providing you with high-quality products and services.