Welcome to our return policy at CLAPPING CHIMPANZEE LLC (hereinafter referred to as “our store”). We are committed to providing our customers with a high-quality shopping experience. Below are the specific terms and conditions for returns; please read them carefully:

1. Return Request
   Application Period: You have 3 days from the date you receive the goods to submit a return request (both opened and unopened products are eligible for return).

Application Method: Please contact our customer service team via email or phone, providing your order number, product name, and reason for return, along with relevant photographic evidence (such as product damage or defects).

2. Return Conditions
   To ensure your return request is approved, please ensure the following conditions are met:

Product Condition: Returned products must be in brand new, unused condition, and in their original packaging (including all accessories, labels, and instructions).

Non-Customized Products: Only non-customized and normally salable products are accepted for return. Customized or discounted products are not eligible for return.

3. Refund Processing
   Refund Method: Once your return request is approved, you will receive a confirmation email. Refunds will be processed using the same payment method you used when placing your order.

Refund Timeframe: Refunds will be processed within 3 business days of us receiving the returned goods. The exact arrival time may vary depending on the bank or payment platform.

4. Return Shipping Costs
   Customer Bearer: Unless there is a quality issue with the product or the wrong item was sent, return shipping costs will be borne by the customer. We recommend using a trackable courier service to ensure your package arrives safely and undamaged.
5. Exchange Policy
   Exchange Request: If you wish to exchange an item, you can apply for a return and then reorder, provided the return conditions are met. Please note that we currently do not offer direct exchanges.
6. After-Sales Service
   After-Sales Support: For any questions regarding returns or refunds, please feel free to contact our customer service team. We will be happy to help you resolve any issues.

Contact Customer Service:

Email: cd1960@clappingchimpanzee.me
Phone: +5642648017
Address: 20075 Bue Rund Loop NE, Poulsbo WA 98370 Kitsap

7. Revision of Terms of Service
   These return policies may be adjusted according to changes in laws, regulations, and business policies. We will update the terms on our website in a timely manner; please check them regularly.

Thank you for choosing our animal figurine specialty store. We look forward to providing you with excellent service and products!